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Privacy Policy

 

Last Updated: 24/11/2025

This Privacy Policy explains how The Dizzy Physio collects, uses, and protects your personal information when you visit or interact with our website www.thedizzyphysio.co.uk.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website, you consent to the practices described here.

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1. Who We Are

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2. Wix Hosting

Our website is built and hosted using Wix.com. Wix stores data on secure servers and may transfer data outside the United Kingdom with appropriate legal safeguards (such as Standard Contractual Clauses).
You can view Wix's privacy policy on their website.

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3. Information We Collect

We may collect the following types of information:

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Information You Provide to Us

Name, Date of Birth, Email address, Phone number, Address, Responses submitted through contact forms.

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Automatically Collected Information

When you visit the website, Wix and integrated tools may automatically collect:

  • IP address

  • Browser and device type

  • Pages viewed and time spent

  • Location (approximate)

  • Cookies and usage analytics

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4. How We Use Your Information

We may use your information to:

  • Respond to enquiries

  • Provide services or bookings

  • Improve website functionality and analytics

  • Comply with legal obligations

We do not sell or rent your personal information.

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5. Cookies and Tracking Technologies

Our site uses cookies and similar tracking tools provided by Wix and third-party services to:

  • Enable site functionality

  • Measure performance and visitor behaviour

  • Improve user experience

  • Support marketing and analytics

Under UK law (PECR), you may control cookie usage through:

  • Our cookie consent banner

  • Browser settings

  • Third-party opt-out tools

Some cookies are essential and cannot be disabled.

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6. Sharing of Information

We may share personal data only with:

  • Wix.com

  • Analytics services (e.g., Google Analytics)

  • Legal authorities where required

All sharing is done securely and only as necessary to operate the website or comply with the law.

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7. Data Retention

We retain personal and clinical data only for as long as necessary to provide our services and to meet our legal and professional obligations for healthcare record-keeping under English law. After this, data will be securely deleted or anonymised.

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8. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold

  • Request correction or deletion

  • Withdraw consent at any time

  • Object to or restrict processing

  • Request a copy of your data (data portability)

To exercise these rights, email us at: Laura@thedizzyphsyio.co.uk

If you are unhappy with how your data is handled, you may contact:

Information Commissioner’s Office (ICO)
ico.org.uk

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.

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10. Contact Us

If you have questions or data requests, contact us:

📧 Email: Laura@thedizzyphsyio.co.uk
🌐 Website: www.thedizzyphsyio.co.uk

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